The hotel had a very convenient location for visiting family nearby, and the rooms were clean and comfortable. The staff was friendly and helpful, and the breakfast options were delicious. However, the first room I stayed in was quite dark and did not have a pleasant view. Also, I was surprised to find that alcohol was not permitted on the premises, which was not mentioned prior to my stay.
Rooms
7.0
The rooms were comfortable and clean, but my first room felt dark and overlooked a wall.
Service
8.0
The staff was friendly and attentive, always willing to help.
Location
6.0
It's a bit further away from downtown than I expected. The hotel claims to be a quick walk from the center, but it was more like a 40-minute stroll.
Dining
7.0
The breakfast had a great variety of delicious choices, but the evening dining experience was lacking in ambiance.
Facilities
6.0
The hotel had lovely gardens, but I couldn't enjoy them from my room.
Irene
United States,
December
2024
6.2/10
I had mixed feelings about this hotel. While it offers some relaxing amenities like a spa and a vegetarian restaurant with great coffee, the noise levels were unacceptable, and the staff's knowledge could use improvement. The location is a bit further from downtown than advertised, which can be inconvenient for sightseeing. Overall, it might be worth considering other options in Oaxaca.
Rooms
5.0
The rooms were rather noisy, with slat windows letting in sounds from the busy street.
Service
6.0
The service was hit or miss; half the staff were friendly, but the overall knowledge about the area was lacking.
Location
6.0
The hotel is about a 10-minute taxi ride from the city center, which can add to transportation costs.
Dining
7.0
The vegetarian restaurant had a decent breakfast buffet, and the coffee was delightful, but the lunch and dinner options were somewhat overpriced.
Facilities
7.0
The spa facilities were lovely but not included in the price of the stay, which was disappointing.
Kathleen
United States,
October
2024
5.0/10
My stay at this hotel had its ups and downs. The location is a bit isolated, and while the room was clean, it had significant issues with airflow and Wi-Fi. The dining experience left a lot to be desired due to slow service and limited food options. However, there are lovely gardens to enjoy, and breakfast was quite good. Overall, it wasn't the best experience, especially considering some of the noise disturbances.
Rooms
5.0
The room was clean but had no A/C and the ceiling fan was ineffective. I struggled with poor Wi-Fi connectivity as well.
Service
5.0
Service at the restaurant was extremely slow which was frustrating.
Location
5.0
The hotel is quite far from the city center, making it less convenient for exploring.
Dining
5.0
The dining experience wasn't great; the restaurant is slow and didn't have the best options.
Facilities
5.0
The hotel had lovely gardens, but overall facilities were lacking, particularly the noisy environment during early mornings.
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